If you feel that you are losing control over your gambling or are unable to gamble responsibly, we offer an option to self-exclude from betting with us. To begin a cooling-off period, please visit our Responsible Gambling page.
1. Overview
For most people, gambling is an enjoyable leisure and entertainment activity. However, for some, it can lead to negative consequences. To address this, we have developed a policy to outline our approach to responsible gambling and to minimize harm to individuals who may be vulnerable to problem gambling.
2. What is Responsible Gambling?
“Responsible Gambling” is a concept aimed at ensuring that gambling is conducted in a way that minimizes the potential harm associated with problem gambling. It emphasizes personal responsibility while also recognizing the duty of service providers to promote safe gambling practices.
3. What is Problem Gambling?
Problem gambling occurs when an individual loses control over their gambling, particularly in terms of money spent and the time devoted to gambling.
4. Customer Care Principles
At CasinoStake.in, we strive to be a leader in providing a safe environment for our customers. We actively promote responsible gambling practices and provide tools to help our customers maintain control over their gambling activities.
5. Responsible Gambling Policy
We are committed to sharing responsibility with governments, communities, and individuals in helping customers control their gambling and supporting problem gamblers in identifying their issues and seeking help.
We do this by:
- Offering self-exclusion options (either temporarily or indefinitely) for customers who need a break from gambling.
- Providing information and messages on responsible gambling to our customers.
- Training our staff about responsible gambling during induction and at least once a year.
- Referring customers affected by problem gambling to relevant support services.
Our goals include:
- Minimizing the harm related to gambling for individuals and the community.
- Enabling customers to make informed decisions about their gambling activities.
- Providing access to timely and appropriate assistance and information for those adversely affected by gambling.
- Promoting a shared understanding of responsible gambling practices among individuals, communities, the gambling industry, and the government.
- Ensuring that the gambling industry provides safe and supportive environments for its products and services.
6. Protection of Minors
As a responsible operator, we are committed to preventing minors from accessing our betting platforms. Our services are designed for individuals who are at least 18 years old.
7. Filtering Options
To help prevent minors from accessing online casinos or sports betting websites, we recommend enabling filtering options on your devices. If minors have access to the devices you use to visit our platforms, we encourage using filtering software to block their access.
8. Additional Help
If you need further assistance, please contact our support team at [email protected] or use our live chat system. Our agents will provide you with details of relevant support organizations and helplines available in India.
9. Conditions and Processes for Self-Exclusion
Self-exclusion allows you to stop betting or gambling for a specified period. You can choose to self-exclude temporarily or indefinitely.
By requesting a self-exclusion, you agree to the following terms, which take effect from the moment you receive a confirmation email. This email will be sent to the address registered with your account and will include the date when your self-exclusion period ends.
Key Points of Self-Exclusion:
- Requests for self-exclusion made via our chat function will not be actioned. A customer support agent will direct you to our email service.
- Upon receiving an email request for account closure, the requested account and any linked accounts will enter a 24-hour cooling-off period. During this time, no gambling activity will be allowed.
- After the cooling-off period, you will receive an email to confirm your desired self-exclusion duration: 1 day, 1 week, 1 month, 3 months, 6 months, 1 year, or indefinitely. These durations cannot be altered.
- If you do not respond within 24 hours, your account will be reopened.
- You are not permitted to leave any balance in your account during the self-exclusion period. You will not be able to withdraw funds during this time.
- If you have active bets when the self-exclusion takes effect, the Cash Out function will apply. Bets will not be voided, and stakes will not be returned or remain active during the exclusion period.
- You will not be eligible for any bonuses or rewards during self-exclusion.
- Once applied, self-exclusion cannot be reversed or shortened for any reason. Indefinite self-exclusions remain in place until you request reactivation after a minimum of 6 months.
Additional Conditions:
- We will make every effort to enforce our self-exclusion policy. However, you acknowledge that we are not responsible if you open new accounts or continue to gamble using undisclosed accounts.
- Any wagers, bonuses, or promotional entries made during a self-exclusion period will be forfeited, with no return of stakes or payment of winnings.
- If you act contrary to your self-exclusion request, we may void any wagers and take other appropriate actions. This includes closing any accounts if we suspect or find evidence that you have tried to disguise your identity to bypass the exclusion.
Once your self-exclusion period ends, your account will automatically reopen, and you will receive an email confirmation.
